Frequently Asked Questions

The Big Ass Platypus comes in around 150mm tall with a real 50mm marble in the belly. At over 8 ounces in weight it's a stout beast with a premium feel but not too heavy to show off on your backpack.

Yes, the packaging is very high-quality, likely one of the top packaging designs for platypuses worldwide.

No, it's a very cool fashion accessory that straps to your backpack, purse or man satchel.

It means that you could get one of any varieties of color as we do not sell them with color selected. They are randomly shipped in various colors.

No. It's a Big Ass Platypus. It just sits there and likes to chill.

In the wild, platypuses can be solitary animals, but if they are Big Ass Platypuses, they probably should have a squad. So yes, go ahead and get them all.

Every month we reset the allocation system, and it is randomized as to which schools are given allocation or the ability to steal from other schools.

It may be, but we will let it slide.

Yes! We currently offer free standard shipping on all orders within the continental United States. No minimum purchase required.

Standard shipping typically takes 5-7 business days. We also offer expedited (3-4 days) and express (1-2 days) shipping options for an additional fee.

Yes! You'll receive a shipping confirmation email with a tracking number once your order ships. You can also log into your account to track all your orders in real-time.

We offer a 30-day return policy for items in unused, original condition. Please note that opened blind box items cannot be returned based on color preference, but defective items are always covered.

Unfortunately, no. Due to the random nature of blind boxes, we cannot accept returns based on which color variation you receive. However, if your item arrives damaged or defective, we'll provide a replacement or full refund.

Once we receive your return, we'll process your refund within 5-7 business days. The refund will be issued to your original payment method, and it may take an additional 3-5 days for your bank to process it.

Our subscription service delivers one Appapie Blind Box Premium Bag Charm monthly. You'll be billed automatically on your selected schedule (3-month or 12-month plans available) and receive free shipping on all subscription orders.

Yes! You can cancel your subscription at any time through your account dashboard or by contacting customer support. To avoid being charged for the next billing period, please cancel at least 24 hours before your renewal date.

Absolutely! You can pause your subscription for up to 3 months through your account dashboard. No charges will occur during the pause period, and your subscription will automatically resume afterward.

We accept all major credit cards (Visa, Mastercard, American Express, Discover), debit cards, and digital wallets like Apple Pay and Google Pay. All payments are processed securely through Stripe.

Yes! We use Stripe, a PCI-DSS compliant payment processor, and we never store your full credit card information on our servers. All transactions are encrypted and secure.

You can checkout as a guest, but creating an account makes it easier to track orders, manage subscriptions, and save your shipping information for faster checkout next time.